Terms and Conditions

When booking a package/consultation with Clare Gordon Sleep Consultant, the client agrees to the following terms and conditions.

Clare Gordon Sleep Consultant is the trading name of Clare Gordon Sleep Consultant Limited. In the following terms and conditions ‘we’ and ‘us’ refer to “Clare Gordon Sleep Consultant”.

General

  • The client agrees to follow safe sleep practices in line with the Ministry of Health NZ safe sleep guidelines and recommendations. Please click here to read more.

  • The client agrees to notify us of any unsafe sleep practices, and understands we are not liable for the baby’s safety, the client as the parent/caregiver is.

  • The client agrees to disclose any medical conditions that their baby or child has to us.

  • We do not offer any medical services, treatment, or advice to any client. If the client has concerns relating to medical conditions we urge them to contact their GP or paediatrician immediately.

  • The client will not disclose any of the information they receive from us to a third party without prior permission. The sleep plan is created for the client and follow up advice is meant for their baby or child only.

  • Any modifications you make to your baby's schedule, sleeping or eating habits are entirely up to you; we simply offer suggestions, it is your responsibility to choose whether or not to implement.

 Payment

  • Full payment for all packages and consultations is required prior to consultations starting. Once payment is received in full the client will receive acknowledgement of payment.

  • In-home visits and phone consultations will be confirmed once payment is received. 

  • Package prices include GST.

Cancellations

  • Cancellations made more than 48 hours prior to a consultation will receive a full refund.

  • Cancellations made less than 48 hours prior to a consultation will receive a 75% refund.

  • Cancellations made after a consultation will be at the discretion of Clare Gordon Sleep Consultant.

 Follow up support

  • Additional follow-up support is to be used within two months of purchasing.

  • A fair use policy applies with respect to text message and email support. Text and email will be answered between 8am and 8pm Monday to Saturday.

Other

  • Clare Gordon Sleep Consultant adheres to and follows all of the American Academy of Pediatrics (AAP) safe sleeping guidelines. Please click here for more information

  • Clare Gordon Sleep Consultant is a member of the International Institute for Complementary Therapists (IICT).

  • Clare Gordon Sleep Consultant is fully covered with professional indemnity insurance.